Every Benchmark home comes with the standard travelers 2-5-10 warranty, as well as an additional one year request for service program

One Year Request for Service Program

  • Benchmark's extended warranty program provides buyers additional peace of mind

We care about maintaining strong relationships with our customers and the communities they live in.

Our customer care division is founded on strong communication throughout the entire building and buying process, but it doesn’t stop there. After the purchase of a new Benchmark home, you’ll receive:

  • a thorough home orientation session before you move in
  • an outline of the construction process
  • a guide for the maintenance of your home and property
  • service products and warranty information
  • an emergency procedures list and a contacts lists

First year service requests

You can rest assured that within the first year of ownership, Benchmark Homes covers defective work under our extensive warranty program. Our homeowners are encouraged to fill out a 30 day, 6-month and 11-month request-for-service forms for anything that falls under the HPO Performance Guidelines.

Simply fill out your Service Request Forms, which are included in your Homeowner Manual, and scan to service@bhomes.ca or fax them to 604.514.7521. It’s that easy.

Download Info on Benchmark's Request for Service Program

Travelers 10-year warranty program

We know that a house only becomes a home once it is lived in, visited, messed up, cleaned up, and loved. On top of that, buying a home is one of the most important decisions you’ll ever make. That’s why all Benchmark Homes are protected by a 10-year warranty program provided by Travelers Guarantee.

Travelers Guarantee is currently a leading provider of surety products for the residential building and development industry in Canada. Using the experience and knowledge of a dedicated group of underwriters and field staff, Travelers Guarantee focuses on the risk evaluation process while working to develop and maintain strong relationships with the building community.

This comprehensive coverage is approved under B.C’s Homeowner Protection Act.

Your warranty includes:

  • 2-Year Materials & Labour Warranty
  • First 12 months – coverage for any defect in materials and labour
  • First 24 months – coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation, and air conditioning delivery and distribution systems
  • 5-Year Water Penetration Warranty
  • 10-Year Structural Defects Warranty